The power of the new shopper generation cannot be emphasized enough. Today’s consumers have become accustomed to getting what they want, when, where, and how they want it. This shows in their expectations for product choice, ultimate availability, flexible...

DHL’s first publication on the Omni-channel topic draw attention to the extent of the change management efforts required to transition classic retail operations into a profitable multi-channel operating model. Fulfilling the expectations of new shopper generation means in many...

First Things First: Understanding retailing challenges and opportunities in the digital era How do you manage a profitable Omni-channel[1] retail operation? Needless to say this is the trillion-dollar question retailers around the world are struggling to answer. There is...