DHL’s first publication on the Omni-channel topic draw attention to the extent of the change management efforts required to transition classic retail operations into a profitable multi-channel operating model. Fulfilling the expectations of new shopper generation means in many...

First Things First: Understanding retailing challenges and opportunities in the digital era How do you manage a profitable Omni-channel[1] retail operation? Needless to say this is the trillion-dollar question retailers around the world are struggling to answer. There is...