As witnessed across various industries, digitalization is drastically transforming the supply chain landscape. As business leaders in this field, we need to remain one step ahead and embrace the opportunities digital technologies present. Blockchain is one of the technology...
Digitalization has empowered the new shopper generation. This challenges retailers to fundamentally rethink how they engage with their customers. Find out more about the changing retail landscape and how to define a sound omnichannel strategy in my latest video....
Profitability – an imperative for any modern retail business, and yet a highly complex one to get right. How palpable the success picture can be very much depends on the retailers’ maturity level and their willingness to undertake the...
The power of the new shopper generation cannot be emphasized enough. Today’s consumers have become accustomed to getting what they want, when, where, and how they want it. This shows in their expectations for product choice, ultimate availability, flexible...
Think logistics is all about trucks and pallets? Think again. It happens to be a highly dynamic and innovative industry.
Sabine Mueller
DHL’s first publication on the Omni-channel topic draw attention to the extent of the change management efforts required to transition classic retail operations into a profitable multi-channel operating model. Fulfilling the expectations of new shopper generation means in many...
First Things First: Understanding retailing challenges and opportunities in the digital era How do you manage a profitable Omni-channel[1] retail operation? Needless to say this is the trillion-dollar question retailers around the world are struggling to answer. There is...